IT Managed Services you can trust. Simplified, optimized, secure.
For over 15 years, we've run IT for Romanian companies.
Simplified — one subscription that covers every IT service you need.
Optimized to give you IT that's efficient and tailored to you.
Secure, so you can trust it and get on with the business in peace.
Our clients trust us
“Since 2008, when our collaboration began, the HQ team has shown professionalism and a client-focused approach, and has always responded promptly and seriously to our company's needs, throughout every project.”
“On absolutely every occasion, the HQ team has shown professionalism and promptness whenever we had a request. We sincerely recommend working with HQ for their seriousness, punctuality, and client focus — and we are certain such a choice proves its benefits in full, with our partner demonstrating its skill and dedication, contributing to the growth of our business.”
“From the very start of our collaboration with the HQ team, we have seen a substantial improvement in the resolution time of IT requests and in how our equipment runs. For requests from Bucharest and from our sites across the country alike, the HQ team has responded promptly, finding the best answers to the situations we faced. We confidently recommend working with them, to support you in growing your business.”
We invest in expertise.
Our engineers hold vendor credentials across the stack — so the advice is independent of any single brand.
How well is your IT actually running?
Ten questions, about four minutes. Score your setup across backup, security, monitoring, support, and continuity — and see exactly where the gaps are.
Our complete offering.
Per-user subscriptions for your people; per-device and per-site pricing for your infrastructure. Take one, or both.
Five tiers, priced per user.
Every tier includes unlimited support and IT management. Higher tiers add cloud software, licensing, and managed security.
User Services
Five subscription tiers, priced per user per month — from €20 to €55. Support, IT management, cloud software, and security, bundled into one contract.
- Administration and IT interventions
- IT management and organization
- Work and collaboration apps
- Data security and protection
Infrastructure & Equipment Services
Servers, networks, backups, and hardware — priced per device or per site. From €10 a website to a full datacenter rack.
- Infrastructure IT&C — servers, networks, DNS, backup, disaster recovery
- Equipment as a subscription — notebooks, printers, network, cloud, datacenter
Prices assume a 12-month commitment. All prices exclude VAT.
| User Desk 20 € per user / month Support and IT management. The operational baseline. Choose User Desk → | Essentials 25 € per user / month Adds Microsoft 365 — email, storage, Teams. Choose Essentials → | Office 32 € per user / month Adds the Office suite, installed on every PC. Choose Office → | Security 45 € per user / month Adds endpoint protection and managed security. Choose Security → | Enterprise 55 € per user / month Adds data-loss prevention. The full estate. Choose Enterprise → | |
|---|---|---|---|---|---|
| Administration & support | |||||
| Unlimited interventions — on-site and remote, secured | ✓ | ✓ | ✓ | ✓ | ✓ |
| Maximum response time — high / low criticality | 1h / 4h | 1h / 4h | 1h / 4h | 1h / 4h | 1h / 4h |
| Hardware and Microsoft software service | ✓ | ✓ | ✓ | ✓ | ✓ |
| Technical support by email and phone | ✓ | ✓ | ✓ | ✓ | ✓ |
| Single point of contact for all ICT vendors | ✓ | ✓ | ✓ | ✓ | ✓ |
| Management & organization | |||||
| IT audit and optimization analysis | ✓ | ✓ | ✓ | ✓ | ✓ |
| IT consulting and management | ✓ | ✓ | ✓ | ✓ | ✓ |
| Preventive and evolutionary maintenance | ✓ | ✓ | ✓ | ✓ | ✓ |
| Equipment and service monitoring (RMM) | ✓ | ✓ | ✓ | ✓ | ✓ |
| Dedicated account manager | ✓ | ✓ | ✓ | ✓ | ✓ |
| Work & collaboration | |||||
| Enterprise email in the cloud — 50 GB per user | — | ✓ | ✓ | ✓ | ✓ |
| Cloud storage — 1 TB per user, 1 TB per company | — | ✓ | ✓ | ✓ | ✓ |
| Intranet — file sharing and traceability | — | ✓ | ✓ | ✓ | ✓ |
| Microsoft Office in the browser | — | ✓ | ✓ | ✓ | ✓ |
| Videoconferencing and chat (Microsoft Teams) | — | ✓ | ✓ | ✓ | ✓ |
| Microsoft Office desktop license | — | — | ✓ | ✓ | ✓ |
| Business antivirus and anti-malware | — | — | — | ✓ | ✓ |
| Windows upgrade license | — | — | — | Pro | Enterprise |
| Security & data protection | |||||
| Enterprise Mobility + Security (EMS) console | — | — | — | ✓ | ✓ |
| Endpoint Detection and Response (EDR) | — | — | — | ✓ | ✓ |
| Microsoft 365 Data Loss Prevention (DLP) | — | — | — | — | ✓ |
Source · HQ 2026 subscription package sheet
Complete subscriptions for managing your infrastructure and equipment.
Servers, networks, and hardware are priced per device or per site, on top of the IT User Desk subscription. All prices exclude VAT.
Four steps. While you can focus on your business.
Audit
We document what you run before we touch it — servers, licences, network, the contracts nobody can find. You get the map; we both work from it.
Onboard
Monitoring agents go on. Documentation goes into our system. We agree response priorities and the single point of contact.
Run
Day after day: monitoring, patching, maintenance, support. Most of it you never see. That is the point.
Review
A standing review with your account manager. What broke, what we changed, what to plan for. No surprises on the invoice.
Fixed scope, fixed monthly fee.
- IT audit and optimization analysis
- Preventive and evolutionary maintenance
- Remote monitoring and management (RMM)
- Unlimited support, on-site and remote
- A dedicated account manager
- Single point of contact for all ICT vendors
IT Management is also available bundled with software and equipment as the IT User Desk subscription, priced per user.
Contact us for a free audit.
We document your servers, licences, network, and contracts — then tell you plainly what's solid and what isn't. No obligation.
How well do you know how breaches actually happen?
Five questions, two minutes. Test your instinct against the real numbers from Verizon's 2025 Data Breach Investigations Report — 12,195 confirmed breaches.
Frequently Asked Questions
What companies ask us before they hand over their IT.
What is a managed IT service?
We run your IT infrastructure for a fixed monthly fee — servers, networks, endpoints, backups, and support. You get one contract and one number to call. We monitor, patch, and maintain the systems so your people can work.
What does the IT User Desk subscription include?
Unlimited support, IT management, and a dedicated account manager — on every tier. Higher tiers add Microsoft 365, the Office suite, endpoint protection, and managed security. Pricing runs from €20 to €55 per user per month.
How fast do you respond to a problem?
One hour maximum on high-criticality issues, four hours on low-criticality ones. Every managed device is monitored 24/7, so we often see a fault before you report it.
Do you support companies outside Bucharest?
Yes. We support head offices and remote sites across Romania — remote administration for most work, on-site visits when the hardware needs hands. Our office is in Bucharest, Sector 1.
How does an engagement start?
It starts with a free audit. We document your servers, licences, network, and contracts, then tell you plainly what is solid and what is not. There is no obligation to continue.
Thank you — we have it.
A senior engineer will read your message and reply directly. If it is urgent, call the Bucharest office on +40 21 336 50 50.
- office@hqsolutions.ro
- Phone
- +40 21 336 50 50
- Office
- Str. Scărișoara nr. 6, Sector 1, Bucharest
The case for preventive IT.
Why catching faults early costs less than fixing them late — and what changes when IT management is preventive by default. A short read for whoever owns the IT budget.
Thank you — the white paper is on its way to your inbox.