We run your IT department.
The scope covers the whole estate — workstations, peripherals, servers, networking, enterprise storage. The engagement covers the whole lifecycle: support, maintenance, administration.
Six commitments, in writing.
- A defined IT estate, documented and operational
- Guaranteed intervention time, written into the contract
- Engineers and technicians who hold vendor certifications
- A help-desk interface and a ticket history you can inspect at any time
- Reporting on response and resolution times, equipment status, warranty windows, licenses
- Your data, secured
Four roles. Each defined.
Help Desk
First point of contact. The job is to close as many incidents as possible without an on-site visit. Receives the call, opens the ticket, runs first-line diagnosis, attempts remote resolution using the knowledge base, and reports.
Service Desk
Picks up what Help Desk could not close. Second-line diagnosis, remote resolution via secured VPN where possible, on-site visit where necessary. Every resolution goes back into the knowledge base.
IT Management
Keeps the environment running between incidents. Preventive maintenance, performance tracking, backup management, license tracking, equipment lifecycle, capital recommendations.
IT Solutions
Plans and delivers new work — design, build, migration.
Every ticket tracked, end to end.
Every ticket carries an MTT Respond (time to first response) and an MTT Repair (time to resolution). Both numbers are visible to you, in real time, through a dedicated account. We report on them. So can you.
Ready to hand over the IT department?
How well is your IT actually running?
Ten questions, about four minutes. Score your setup across backup, security, monitoring, support, and continuity — and see exactly where the gaps are.